Privacy Policy

Handling of Personal Information

Mitsubishi Electric India Pvt. Ltd. a company established and registered under the laws of India (hereinafter be referred as "Mitsubishi Electric") sometimes collects personal and sensitive personal information directly from its Employee’s during employment in the course of fulfilling its employee related obligation / services / and other statutory requirements and from its Business Partner’s (Channel partners / Distributors) / service provider’s directly during appointment / registration for meeting its business obligation and other related services and personal information from Customer’s through our website for providing & delivery information about Company’s products & other services [Employee / Business Partner / service provider / Customer collectively hereinafter referred to as ‘You’ ). This policy shall regulate the collection, storage, use, disclosure, retention and transfer and deletion of personal information of the aforesaid employees and customers.

Your Consent

You are requested to carefully read and understand this Policy document before sharing your personal information. By using this Site, you consent to the terms of our privacy policy and to our collecting, storage, use, disclosure, transfer and processing of personal information for the purposes given above.

Application of Privacy Policy

This privacy policy of Mitsubishi Electric India Pvt. Ltd. applies to everyone who is a resident of India and uses our website and share their data to us out of free consent directly or while using the website. This policy does not apply to other companies' or organisations' websites to which the Site links.

Non-Personal Information

In general, you can visit this Site without telling us who you are or revealing any information about yourself. However we may automatically (i.e., not by registration) collect information that is not personally identifiable to help us provide better customer service. Our service automatically gathers certain information such as the numbers and frequency of visitors to the Site but we do so in ways that keep that information anonymous. This information is aggregated to measure the number of visits, average time spent on the Site and how much of the Site you use, so that we can improve our Site. We do not review information on individuals themselves. Mitsubishi Electric India Pvt. Ltd. may use a technology nicknamed "cookies" that indicates how and when pages in the Site are visited, and by how many people. A cookie is an element of data that a website can send to your browser, which may then be stored on your system but does not collect personally identifiable information. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also set your browser to turn off cookies. If you do so, however, some areas of some sites may not function properly. When you visit the website, we may collect your IP address and web pages visited by you.

1. Collecting Personal Information

Mitsubishi Electric collects personal & personal sensitive information by legal and fair means
When we directly collect personal & personal sensitive information from you in writing, we will specify how we intend to use the information provide contact information and ask for your consent.
Whether or not you provide personal information to Mitsubishi Electric is up to you. Please note, however, that there are some services we may be unable to provide without your personal information. When you provide personal information to Mitsubishi Electric, you agree to the terms and conditions described in this section concerning this privacy policy. If you do not agree to the terms and conditions herein, please note that some services we offer (including responses to your inquiries) may not be available to you.

2. The Personal Information We Collect

Mitsubishi Electric uses the personal & personal sensitive information we receive from employees, Business Partners & Service provider to execute contracts and transactions concluded between each of employee / Business Partner / service provider and Mitsubishi Electric or to arrange a call from our authorised person / service centre for product related information to our customers as enquired or requested on our website.
Mitsubishi Electric may be entrusted by a client company to process personal information. In such cases, we may make use of some of your personal key information as instructed by the client company and retain the information until returning it to the client company or deleting it from our system.
We may at times acquire commercially available lists or directories.
Mitsubishi Electric will not collect, use, or provide to any third party any personal information such as the following without your consent.
Information concerning:
- Personal philosophies, beliefs, or religion
- Race, ethnicity, physical/mental disabilities, criminal records, or other information that may lead to social discrimination
- Workers' right to organize, collective bargaining, or other collective activities
- Participation in demonstrations, petitions, or the exercising of other political rights
- Medical treatment or sexual practices.
- password;
- financial information such as Bank account or credit card or debit card or other payment instrument details ;
- Biometric information;

3. How We Use your Personal Information

Mitsubishi Electric uses the personal & sensitive personal information we receive from employee’s, Business Partner’s / service provider’s to execute contracts and transactions concluded between each of employee / Business Partner/ service provider and Mitsubishi Electric The information we receive from Customer on our website are generally name, company name (if any), residential / office address, state, city, contact no, email address (if any). The same is used for locating the related Business Partner who can satisfy your requirement in your city and your contact details are used to contact Customer who enquired about the product.
Mitsubishi Electric uses personal information of Customer to provide with relevant information that may be of interest such as information on our products, solutions, and associated services.
Mitsubishi Electric uses personal & sensitive personal formation of Employees obtained during employment strictly for processing employment, employee related services through third Party and meeting other statutory requirements.
Mitsubishi Electric uses personal & sensitive personal formation of business Partners (Channel partners / distributors) / service provider obtained during their appointment / registration strictly for meeting its business obligation, extending other business-related services through third Party and meeting other statutory obligation.
Mitsubishi Electric may at times be entrusted by a client company to process information or perform other such activities on its behalf. The personal information we obtain as a result will be used only for the activities with which we are entrusted. In such cases, Mitsubishi Electric and the client company will be bound by a confidentiality agreement not to disclose the name of the client company or details of the activity.
Mitsubishi Electric will not use personal information we receive from you for purposes other than those specified at the time of collection. However, we may use the information to—without personally identifying individuals—gather statistical data on the number of visitors our website receives, sales volume, and information on how visitors navigate through our website.

4. When We Disclose or Provide your Personal Information to Third Parties

As a rule, Mitsubishi Electric does not disclose or provide the personal information we receive from you to any third party, except in the following cases:

When we have your consent.
When we employ a third party to handle all or part of the personal and sensitive personal information we have collected from employees & business Partners, to perform services that are necessary to achieve our objectives and perform the services beneficial to employees & business partners.
When personal information is provided in conjunction with the succession of business resulting from a merger or other transfers of business.
When we are required by law to do so.
When it is necessary to do so to protect the life, body or property of people, and obtaining your consent is difficult.
When it is necessary to do so to improve public health or promote the welfare or well-being of children, and obtaining your consent is difficult.
When it is necessary to cooperate with national agencies, local governments, or their consigned parties in the execution of legally prescribed business, but where obtaining your consent may hinder execution of the said business.
To stop the provision of personal information to third parties without customer consent:

It may at times be necessary for Mitsubishi Electric to provide personal & personal sensitive information received from employees, business partners & customers to Mitsubishi Electric affiliates located both in India and abroad for business purpose.

Stopping provision of personal information to third parties

In case employees or clients may request that their personal information no longer be provided to third parties. You can write to Grievance Officer:

Mr. Naveen Bhutani
Deputy General Manager- Information Technology
Mitsubishi Electric India Private Limited
3rd Floor Tower A, Global Gateway,
MG Road, Gurugram- 122002, Haryana, India.
Phone: +91 124 6739 300
Email: Naveen.Bhutani@asia.meap.com

5. How We Protect your Personal Information

Mitsubishi Electric employs administrative, technical, personal, and physical safeguards to protect your personal information.

Mitsubishi Electric employs necessary safety measures and takes necessary corrective actions to protect your personal information from unauthorized access, loss, destruction, alteration, or leakage. However, please be reminded that there is no fail-proof technology that can prevent illegal access to personal information.
Mitsubishi Electric employees receive regular education on safeguarding personal information.
In cases when client company is hired by Mitsubishi Electric to provide services on our behalf are commissioned to handle personal information, we select appropriate contractors and require them to sign all necessary agreements (Non-Disclosure agreement)concerning the handling of personal information. The agreements are signed prior to any services We initiate with them and will only use it in order to initiate and / or continue the services they are providing for us and also employ all safety measures required by law.

6. Questions Concerning Personal Information

You may request the disclosure of any of your personal information in our possession. You may also enquire about the results of such requests and request revisions when necessary.
You may contact us with questions or comments regarding our handling of personal information.
Mitsubishi Electric India Pvt. Ltd. will respond to any such request in an appropriate manner, within reason. We have appointed the Grievance officer expressly for this purpose.

If you have any questions or any Grievance relating to your personal information, you may contact our Grievance Officer:

7. Children

Children without the consent of their parent or guardian should not submit personal Information to the Site. While few, if any, of the materials of the Sites are directed towards children, Mitsubishi Electric India Pvt. Ltd. encourages all parents or guardians to instruct their children in the safe and responsible use of their personal information while using the Internet.

8. Cookies for Marketing Purposes

Cookies for marketing purposes are used to offer more relevant content to users, based on their specific interests. They are also used to limit the display frequency of an ad and to measure and control the effectiveness of advertising campaigns. They register whether users have visited a website or not, and which contents were used. This information may possibly also be shared with third parties, such as advertisers, for example. These cookies are often linked to the functions of third-party websites. You can block the use of such cookies by creating an opt-out cookie.

9. Questions or Comments

It is important to us to hear what visitors have to say about our services, and our policies. If you have any questions, concerns, about our off-line and on-line products and services, please contact us at https://mitsubishielectric.in/contact-us

10. Disputes

All disputes under this Privacy Policy must be resolved under the Terms and Conditions and at courts of New Delhi

11. Amendment

Mitsubishi Electric reserves the right to amend this Privacy Policy at any time. If Mitsubishi Electric changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph.